Privacy Policy

Last Updated: 10 Dec 2025

At getbarbar.com, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website and purchasing products (including IQOS, IGET, and Alibarbar Vape), you consent to the practices described in this policy.

1. Information We Collect

We collect information necessary to process your orders, verify your age, and improve your shopping experience.

A. Information You Provide to Us

When you visit our site, register an account, or make a purchase via WooCommerce, we may collect:

• Identity Data: Name, date of birth (for mandatory age verification).
• Contact Data: Billing address, delivery address, email address (support@getbarbar.com), and telephone number.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Correspondence: If you contact us via email, we use WP Mail SMTP and WP Mail Logging to ensure delivery and record communication history for customer support purposes.

 

B. Information We Collect Automatically

As you navigate our site, we use technologies like LiteSpeed Enterprise server logs and Pixel Manager for WooCommerce to collect:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process and deliver your orders (handling shipping globally or within Australia).
• Age Verification: To ensure strictly that no products are sold to minors, complying with Australian laws regarding vaping products.
• Customer Support: To manage your relationship with us, including notifying you about changes to our terms or privacy policy.
• Site Improvement: Using analytics to improve our website, products/services, marketing, and customer relationships.
• Marketing (with consent): To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you.

 

3. Cookies, Pixels, and Tracking

Our website uses cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• WooCommerce & Elementor: We use essential cookies to keep track of your cart contents and ensure the website functions correctly visually.
• Pixel Manager for WooCommerce: We utilize this tool to integrate tracking pixels (such as Google, Meta/Facebook, TikTok, etc.). This allows us to measure the effectiveness of our advertising and provide you with relevant product recommendations.
• LiteSpeed Cache: Uses cookies to serve you the fastest possible version of our website.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our store (e.g., the shopping cart).

 

4. Disclosure of Your Information

We do not sell your personal data. However, we may share your data with the following third parties:

• Service Providers: Logistics companies (to ship your order), payment processors (to handle transactions securely), and IT support.
• Legal & Regulatory Authorities: We strictly adhere to Australian laws. We may disclose your personal information if required by law, specifically regarding the sale of regulated vaping products, or to protect our rights.

 

5. Cross-Border Data Transfers

While our primary focus is the Australian market, we ship globally. Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.

• If you are in Australia, your data may be processed by servers or third-party services located overseas strictly for the purpose of fulfilling your order or maintaining our website infrastructure.
• We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

6. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• SSL Encryption: All data transmitted between your browser and our site is encrypted.
• Secure Infrastructure: Our site runs on LiteSpeed Enterprise web servers with high-level security protocols.
• Limited Access: Access to your personal information is limited to employees, agents, contractors, and other third parties who have a business need to know.

 

7. Your Legal Rights

Under the Australian Privacy Act, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data (subject to legal retention requirements for transaction records).
• Withdraw consent at any time where we are relying on consent to process your personal data.

 

To exercise any of these rights, please contact us at support@getbarbar.com.

 

8. Age Restriction Policy

Strictly 18+ (or legal smoking age in your jurisdiction). We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not use this site or send any information about yourself to us. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.

 

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@getbarbar.com
• Website: www.getbarbar.com